Terms of Service

1. Acceptance of Terms

By accessing or using the LeaveCore platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and Pro-IT (https://www.pro-it.biz), a company registered in South Africa. LeaveCore is a product developed and operated by Pro-IT.

2. Service Description

LeaveCore is a cloud-based leave management platform that enables organizations to manage employee leave requests, approvals, balances, and reporting.

The Service is provided on a subscription basis with various plans offering different features and seat limits.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials.

Each organization workspace is administered by one or more administrators who are responsible for managing users and configuration within their workspace.

4. Subscription and Payment

Paid plans are billed in advance on a monthly or annual basis. Payments are processed securely through PayFast, a PCI-DSS compliant payment gateway.

We do not store your full credit card details. Only a tokenized reference, card brand, and last four digits are retained for billing purposes.

If payment fails, your subscription may be moved to past-due status. After multiple failed attempts, your workspace may be suspended until payment is resolved.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

5. Free Trial

The Starter plan includes a 14-day free trial. No credit card is required to start. If no payment method is added before the trial ends, the workspace will be suspended.

Trial periods are non-transferable and limited to one per organization.

6. Data Ownership

You retain ownership of all data you submit to the Service. We do not sell, share, or use your data for purposes other than providing the Service.

You may export your data at any time through the data export feature in your account settings.

7. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to other accounts or systems; (c) interfere with or disrupt the Service; (d) upload malicious content.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.

We are not liable for any loss or damage resulting from service interruptions.

9. Limitation of Liability

To the maximum extent permitted by South African law, Pro-IT and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Termination

We may terminate or suspend your access if you violate these Terms. You may terminate your account at any time by contacting support.

Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.

13. Contact

For questions about these Terms, contact us at support@pro-it.biz.