Terms of Service

1. Acceptance of Terms

By accessing or using the LeaveCore platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and Pro-IT (https://www.pro-it.biz), a company registered in South Africa. LeaveCore is a product developed and operated by Pro-IT.

2. Service Description

LeaveCore is a cloud-based leave management platform that enables organizations to manage employee leave requests, approvals, balances, and reporting.

The Service is provided on a subscription basis with various plans offering different features and seat limits.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials.

Each organization workspace is administered by one or more administrators who are responsible for managing users and configuration within their workspace.

4. Subscription and Payment

Paid plans are billed in advance on a monthly or annual basis. Payments are processed securely through PayFast, a PCI-DSS compliant payment gateway.

We do not store your full credit card details. Only a tokenized reference, card brand, and last four digits are retained for billing purposes.

If payment fails, your subscription may be moved to past-due status. After multiple failed attempts, your workspace may be suspended until payment is resolved.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

5. Trial Access

Trial access to the Service is granted at our discretion to organizations that request it by contacting support@pro-it.biz. Trial access is not available via self-service signup.

Trial periods are non-transferable, limited to one per organization, and may be revoked at any time at our sole discretion.

If no payment method is added before the trial ends, the workspace is automatically suspended.

6. Data Ownership

You retain ownership of all data you submit to the Service. We do not sell, share, or use your data for purposes other than providing the Service.

You may export your data at any time through the data export feature in your account settings.

7. Intellectual Property

All content, design, code, layout, text, graphics, logos, trademarks, screenshots, user interface, "look and feel", and software comprising the LeaveCore platform and the website at leavecore.pro-it.biz (collectively, "the Service") are the exclusive property of Pro-IT or its licensors, and are protected by South African and international copyright, trademark, trade dress, and other intellectual property laws.

The "LeaveCore" name, the LeaveCore logo, and associated marks are trademarks of Pro-IT. Any use of these marks without our prior written consent is strictly prohibited and may give rise to civil or criminal liability under the Trade Marks Act 194 of 1993, the Counterfeit Goods Act 37 of 1997, and the Copyright Act 98 of 1978.

No part of the Service may be reproduced, modified, distributed, reverse-engineered, decompiled, scraped, framed, mirrored, or used to create derivative works — including, without limitation, the creation of any competing product — without our prior written consent.

You acknowledge that the Service represents significant investment of design, engineering, and product expertise. While these Terms do not prevent fair competition or independent development of products in the same general category, you agree not to use your access to the Service to develop a product that materially copies, mimics, or reproduces the design, code, user interface, layout, or feature set of the Service.

8. Acceptable Use

You agree that you will NOT:

(a) use the Service for any unlawful purpose, or in violation of any applicable South African or international law;

(b) attempt to gain unauthorized access to other accounts, workspaces, or any systems or networks connected to the Service;

(c) interfere with, disrupt, or place an unreasonable load on the Service, including via denial-of-service attempts;

(d) upload or transmit any malicious code, viruses, or harmful content;

(e) copy, reproduce, duplicate, or rebuild any part of the Service, its design, code, layout, screenshots, content, or features, for any purpose, including building a competing product;

(f) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or architecture of any part of the Service;

(g) scrape, crawl, harvest, or otherwise systematically extract content, data, design elements, or screenshots from the Service or its public website;

(h) access the Service to evaluate it for competitive purposes (including pricing intelligence, feature benchmarking, or product cloning) without our prior written consent;

(i) frame, mirror, embed, or aggregate any portion of the Service into another product, website, or service;

(j) use any automated tool, bot, script, or non-human means to interact with the Service, except those we explicitly authorise;

(k) misrepresent yourself, your employer, or your purpose for the use of the Service, including for the purpose of obtaining commercial or competitive intelligence;

(l) remove, obscure, or alter any copyright notice, trademark, or other proprietary notice that appears on the Service.

Breach of any sub-clause of this section may result in immediate suspension or termination of your access, and may give rise to civil and/or criminal liability. We reserve all rights and remedies available to us under South African law.

9. Trial Use Restrictions

Where trial or evaluation access to the Service is granted to you (typically via an invitation link issued by our team in response to a request), you additionally agree that:

(a) the trial is provided solely for the purpose of evaluating the Service for your own internal business use, by your own organization;

(b) you will NOT use trial access to develop, prototype, research, or specify a competing product, feature set, or service;

(c) you will NOT publish, share, republish, or otherwise disseminate screenshots, recordings, descriptions, technical details, or analysis of the Service obtained during the trial, without our prior written consent;

(d) any information about the Service that is not publicly available and which you observe during the trial — including but not limited to internal documentation, configuration interfaces, unreleased features, and pricing arrangements — is to be kept confidential;

(e) we may terminate any trial at our sole discretion, without notice and without refund, if we reasonably believe these Terms have been breached.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.

We are not liable for any loss or damage resulting from service interruptions.

11. Limitation of Liability

To the maximum extent permitted by South African law, Pro-IT and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

12. Termination

We may suspend or terminate your access to the Service immediately, without notice, if we reasonably believe you have breached these Terms — including (without limitation) any breach of our Intellectual Property, Acceptable Use, or Trial Use clauses. Termination by us under this clause does not limit any other rights or remedies available to us under South African law.

You may terminate your account at any time by contacting support.

Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.

13. Reporting Intellectual Property Concerns

If you believe that material on the Service, or content related to the Service, has been used in a way that constitutes copyright, trademark, or other intellectual property infringement — by us, or against us — please contact us at support@pro-it.biz with the details, including: (a) the work or mark you believe has been infringed; (b) the location of the alleged infringement (URL or description); (c) your contact details; and (d) a statement of your good-faith belief.

We investigate every credible report and respond within a reasonable period. We take action against infringement of our intellectual property to the fullest extent permitted by law.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

15. Governing Law and Jurisdiction

These Terms are governed by, and construed in accordance with, the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

16. Contact

For questions about these Terms, contact us at support@pro-it.biz.