How can we help?

Visit the signup page, choose your plan (Starter includes a 14-day free trial), enter your organization name, admin details, and password. For Growth and Business plans, you'll complete payment via PayFast before your workspace is created.

Your workspace is created instantly (Starter) or after payment confirmation (Growth/Business). You'll receive a welcome email and be redirected to your admin dashboard to start setting up your team.

Go to Administration > Staff and click 'Add Staff'. Enter their name, email, department, and role. You can also bulk import via CSV. They'll receive a welcome email with their login credentials.

Go to Dashboard and click 'Request Leave'. Select the leave type, choose your date range, add a reason, and optionally upload a supporting document (e.g. sick note). Click submit and your manager will be notified.

Your leave balances are displayed on the Dashboard, showing entitled days, used days, and remaining balance for each leave type.

Yes. Go to My Leave, find your request, and click 'Request Cancellation'. Your HR manager will review it. Admins can also directly cancel requests.

When submitting leave, select the partial day option. The system calculates the correct deduction based on your organization's configured work hours per day.

Your administrator configures leave types (Annual, Sick, Family, Unpaid, etc.). Each type can have different rules — some require approval, some have document requirements, and each has its own balance.

Go to Approvals to see pending requests. Click on any request to view details, then click Approve or Reject. You can add an optional comment. The employee is notified by email.

Team Leads can recommend approval but only HR and Admin roles can make final decisions. Team Leads see their assigned team members in the Approvals queue.

Go to Reports to see leave analytics. Use filters to narrow by date range, leave type, status, or specific person. Export to Excel or CSV for further analysis.

Reports include 21 organization-wide insights (trends, patterns, balances) and 10 per-employee insights (usage patterns, sick leave ratio, balance warnings). These help identify potential issues proactively.

Payments are processed securely via PayFast (PCI-DSS Level 1 certified). Your subscription renews automatically at the end of each billing period. All prices include 15% VAT.

Go to Billing > Subscription and click 'Add Payment Method'. You'll be redirected to PayFast's secure checkout page. Your card details are never stored on our servers — only a tokenised reference.

Go to Billing > Subscription. Your invoices are listed with status and amounts. Click 'View' to open a printable tax invoice with full VAT breakdown.

You have 7 days to resolve the issue. During this time, your workspace is restricted to the billing page only. After 7 days without payment, the workspace is suspended. Your data is preserved — pay to reactivate.

Go to Billing > Subscription and use the Additional Seats section. The prorated cost for the remaining billing period is charged immediately via your payment method.

Yes. Go to Billing > Subscription and click 'Cancel at period end'. You retain full access until your next renewal date, after which no further charges are raised. We do not provide refunds for any unused portion of the current period — see our Terms for the full no-refunds policy.

No. All subscription fees, additional seat charges, and prorated upgrade fees are non-refundable. If you cancel mid-period you keep full access until the next renewal, but no refund is issued for the unused time. Please make sure the plan suits you before subscribing — Starter includes a 14-day free trial without a credit card.

Upgrades take effect immediately and the price difference for the rest of your current billing period is prorated and charged. Downgrades are scheduled to take effect at the end of your current billing period — you keep your current plan's features and seat allocation until then.

A discounted tier (R 999/month — 50% off Business) for verified registered non-profits and educational institutions. It includes everything in the Business plan: 75 seats, branding, mail flows, and reports.

Registered NPOs (NPO Act / Section 18A / NPC), public and private schools, universities, TVET colleges, faith-based organisations and community trusts. We may consider other community-benefit organisations on a case-by-case basis.

On our pricing page, click the 'Apply now — verification required' button in the NPO & Education section. A short form opens — fill in your organisation details, contact details, and upload your registration document. We respond within 1 business day.

Your NPO registration certificate, Section 18A letter, NPC registration, or institution registration document. PDF, JPG or PNG up to 4 MB. If you can't attach it now, you can email it to support@pro-it.biz after applying.

We aim to verify and respond within 1 business day. Once approved you receive a provisioning invite email with a link to set up your workspace at the discounted rate.

No — verification is a one-time process. Your discounted rate applies for as long as your subscription is active.

Yes — additional seats are R 19/seat/month (vs R 39 on the standard Business plan). The plan covers 75 seats by default.

Go to Security and enable Two-Factor Authentication. Scan the QR code with an authenticator app (Google Authenticator, Authy, Microsoft Authenticator). You'll receive 10 backup codes — save them somewhere safe.

During MFA setup, you receive 10 one-time backup codes. Use any backup code instead of the authenticator code to sign in. Each code can only be used once.

Go to Security and use the Change Password section. Your new password must be at least 8 characters with uppercase, lowercase, number, and special character.

Yes. Go to Security > Email Notifications. You can toggle leave notifications, digest emails, security alerts, and billing emails independently.

Go to Security and click 'Export My Data'. This downloads a JSON file with all your personal data including profile, leave balances, and request history. This is your right under POPIA.

Go to Security and click 'Delete My Account'. You must confirm with your password. Your data is retained for 30 days before permanent removal. Sole admins must transfer admin rights first.

Personal information is stored on PostgreSQL servers operated by our infrastructure provider Hostinger, primary region currently Brazil. Card payment data never reaches our servers — it lives at PayFast (PCI-DSS Level 1, South African processor). Read our Privacy Policy for the full cross-border processing disclosure under POPIA Section 72.

We are aligned with POPIA's eight conditions for lawful processing: accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation. Cross-border processing is disclosed in our Privacy Policy and you have all POPIA data subject rights — including access, correction, deletion, and objection.

Yes. The same email can be a member of multiple organisations on LeaveCore. When you sign in you'll be asked which organisation to enter (if you belong to more than one). You can switch between organisations at any time from your profile panel without signing out.

Go to Administration > Policy & Holidays. Configure weekend exclusion, public holiday handling, carry-over rules, and work hours per day. These settings affect how leave days are calculated.

South African public holidays for the current and next year are automatically loaded when your workspace is created — there's nothing to do. An annual job tops up every workspace each December with the next year's holidays. If you ever need to manually re-import or load a specific year, go to Administration > Policy & Holidays and click 'Import SA Holidays'.

Go to Administration > Mail Flows. Enter your SMTP details (Microsoft 365, Gmail, or custom). Test with a test email before enabling. Once enabled, leave submissions, approvals, and reminders are sent automatically.

If your plan includes branding, go to Administration > Branding. Upload your logo, set primary and accent colours, and configure dark mode defaults.